applicant

Role: IT Technical Interface Manager

Salary: £40,000 – £45,000

Location: Hertfordshire

A leading defence organisation is looking for an IT Front Office Technical Interface Manager To use management and leadership ability to ensure that the IT Front Office (FO) maintains service continuity against the agreed Service Levels, provisions hardware and software to agreed standards of performance, and responds effectively to problems requiring technical expertise and support.

Responsibilities for this role will include:

· Provide the credible Front Office technical interface with Back Office/Information Systems/Networks such that the Front Office service continuity is maintained, and an integrated organisational approach is supported.

· To investigate, resercah and produce recommendations for the selection of hardware (personal computers, laptops, mobiles, videoconference kit etc) which will support Front Office operations against the requirements of the defined IM strategy

· Recommend changes in process to line management, influence and gain approval from the wider IT Population to ensure that there is an effective Front Office Resolver/Expert Resolver process implemented to respond to incidents arising such that business continuity is maintained and IT SLAs are achieved.

· To represent the Front Office in the business transfomation process and interface with key representatives of other IM disciplines both for the introduction of a new Front Office supplier and implementation of IM Toolsets.

· To audit the Front Office supplier aganinst the technical ability to deliver SLA requirements

· To represent Front Office in Reviews with users and Programmes to ensure that there is an understanding of technical FO IT issues (including risk management implications) which may be hindering optimum business performance and recommending solutions to IM.